Note: This is a placeholder Terms of Service for demonstration purposes. Please consult with a legal professional to create terms tailored to your specific business needs and applicable laws.
1. Agreement to Terms
By accessing our website, making a reservation, or staying at any property operated by Hare Family Investments ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.
These Terms apply to all visitors, guests, and others who access or use our services, including bookings made through third-party platforms such as Airbnb.
2. Rental Agreement
2.1 Booking and Confirmation
A reservation is confirmed only when you receive written confirmation from us or through the booking platform. All reservations are subject to availability and our acceptance.
2.2 Guest Requirements
- The primary guest must be at least 25 years of age
- Valid government-issued identification is required
- All guests must be listed on the reservation
- Maximum occupancy limits must be strictly observed
2.3 Check-in and Check-out
- Check-in: 3:00 PM (or as specified in your booking confirmation)
- Check-out: 11:00 AM (or as specified in your booking confirmation)
- Early check-in or late check-out may be available upon request and may incur additional fees
3. Payment Terms
3.1 Rates and Fees
All rates are quoted in US Dollars. The total cost of your stay may include:
- Nightly rate
- Cleaning fee
- Service fees (if booking through third-party platforms)
- Applicable taxes (TOT, sales tax, etc.)
- Security deposit (refundable)
3.2 Payment Schedule
Payment terms vary by booking platform and length of stay. Full payment is typically required before check-in.
3.3 Security Deposit
A security deposit may be required to cover potential damages. This deposit will be returned within 14 days after check-out, less any deductions for damages or policy violations.
4. Cancellation Policy
Cancellation policies vary by booking platform and rate type. Generally:
- Flexible: Full refund if cancelled at least 24 hours before check-in
- Moderate: Full refund if cancelled at least 5 days before check-in
- Strict: 50% refund if cancelled at least 7 days before check-in
Please refer to your booking confirmation for the specific cancellation policy applicable to your reservation.
No-shows: Failure to check in without cancellation will result in forfeiture of the full booking amount.
5. House Rules
By booking with us, you agree to abide by the following house rules:
5.1 General Conduct
- Treat the property with respect and care
- No parties or events without prior written approval
- Quiet hours: 10:00 PM – 8:00 AM
- No excessive noise that disturbs neighbors
- Respect shared spaces and common areas
5.2 Smoking Policy
- Smoking (including e-cigarettes and vaping) is strictly prohibited inside all properties
- Smoking in designated outdoor areas only (if available)
- Violation will result in a minimum $250 cleaning fee
5.3 Pet Policy
- Pets are not permitted unless explicitly approved in writing
- Approved pets may be subject to additional pet fees and deposits
- Service animals are welcome with proper documentation
- Unauthorized pets will result in immediate eviction and forfeiture of deposit
5.4 Parking
- Use designated parking areas only
- Do not block driveways or access points
- Observe local parking regulations
5.5 Property Care
- Report any damages or maintenance issues immediately
- Do not remove any items from the property
- Dispose of trash properly in designated receptacles
- Lock all doors and windows when leaving
- Keep the property reasonably clean during your stay
6. Prohibited Activities
The following activities are strictly prohibited:
- Illegal activities of any kind
- Commercial activities without prior approval
- Subletting or unauthorized guests
- Use of property for filming or photography without permission
- Tampering with security systems or cameras
- Possession of firearms or weapons
- Use of illegal substances
- Harassment of neighbors or staff
7. Liability and Damages
7.1 Guest Liability
Guests are responsible for any damage to the property, furnishings, or equipment caused by themselves or their invitees during their stay. Costs for repairs or replacement will be deducted from the security deposit or charged to the payment method on file.
7.2 Personal Property
We are not responsible for loss, theft, or damage to your personal belongings during your stay. We recommend guests secure valuables and consider travel insurance.
7.3 Limitation of Liability
To the maximum extent permitted by law, Hare Family Investments shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or stay at our properties.
8. Privacy and Security
8.1 Security Measures
Our properties may be equipped with:
- Smart locks with access codes
- Exterior security cameras (in common areas only, never in private spaces)
- Noise monitoring devices (decibel level only, no audio recording)
By staying at our property, you acknowledge and consent to these security measures.
8.2 Privacy
Your personal information will be handled in accordance with our Privacy Policy.
9. Termination
We reserve the right to terminate your stay immediately and without refund if you:
- Violate these Terms or house rules
- Engage in illegal activities
- Cause damage to the property
- Create unsafe conditions
- Disturb neighbors or other guests
- Exceed the maximum occupancy
10. Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, utility failures, or acts of terrorism.
11. Dispute Resolution
Any disputes arising from these Terms or your stay shall be resolved as follows:
- Informal Resolution: Contact us first to attempt to resolve the issue informally
- Mediation: If informal resolution fails, disputes may be submitted to mediation
- Arbitration/Litigation: Unresolved disputes shall be subject to binding arbitration or litigation in Alameda County, California
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.
14. Contact Information
For questions about these Terms of Service, please contact us:
- Email: [email protected]
- Address: San Leandro, California
Last Updated: December 2024