Note: This is a placeholder privacy policy for demonstration purposes. Please consult with a legal professional to create a privacy policy tailored to your specific business needs and applicable laws.
1. Introduction
Hare Family Investments ("we," "our," or "us") operates short-term rental properties in San Leandro, California. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at one of our properties.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation or inquiry
- Complete a rental application
- Communicate with us via email, phone, or messaging platforms
- Stay at our properties
This information may include:
- Full name and contact information (email, phone number, address)
- Government-issued identification for verification purposes
- Payment information (processed securely through third-party platforms)
- Emergency contact information
- Vehicle information (if applicable)
- Special requests or accessibility needs
Information from Third Parties
We may receive information about you from third-party platforms such as:
- Airbnb and other booking platforms
- DoorLoop property management system
- Background check services (with your consent)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Communicate with you about your stay
- Verify your identity and prevent fraud
- Comply with legal obligations
- Improve our services and guest experience
- Send promotional communications (with your consent)
- Respond to inquiries and provide customer support
- Enforce our terms, conditions, and policies
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, property management systems, cleaning services)
- Booking Platforms: Airbnb and other platforms through which you made your reservation
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect our rights, property, or safety, or that of our guests
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit
- Secure storage of personal information
- Limited access to personal data on a need-to-know basis
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.
8. Third-Party Links
Our website may contain links to third-party websites (such as Airbnb, DoorLoop, and social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, reservation records are retained for 7 years for tax and legal purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: [email protected]
- Address: San Leandro, California
Last Updated: December 2024